Troubleshooting

Q: Pre-trade checklist won't open

The Pre-Trade Checklist is keyboard-shortcut P while focused on the chart pane. If clicking the button does nothing, your session may have expired — log out and back in. Browser console errors should be reported via Bug Report.

Quick fixes for the most common issues.

Surge AI isn't responding

First, check the Surge AI status pill at the top of the Hub. If it shows offline, our LLM router has fallen back — wait 30 seconds and retry. If still failing, hard-refresh the page (Ctrl+Shift+R) and clear browser cache. Persistent issues: open a Bug Report from the right-side menu.

Chart not loading

TradingView charts depend on a live market-data feed. If candles are missing: (1) check your subscription tier supports that symbol, (2) toggle the timeframe button to force a refetch, (3) clear browser cache, (4) confirm no ad-blocker is blocking api.twelvedata.com.

Pre-trade checklist won't open

The Pre-Trade Checklist is keyboard-shortcut P while focused on the chart pane. If clicking the button does nothing, your session may have expired — log out and back in. Browser console errors should be reported via Bug Report.

Microphone permission denied

Click the padlock icon next to the URL in your browser, switch the Microphone permission to Allow, then reload the page. On macOS you may also need to grant your browser microphone access in System Settings → Privacy & Security → Microphone.

Auto-trade signals aren't firing

Auto-trade is in development — not included yet, so no auto-trade executions fire today. If your FSB signal feed looks stale, check the dashboard's signal panel and report anything stuck via Bug Report.

Clear cookies for the mmm.surgingmarkets.com domain, then sign in again. If you use Safari, ensure 'Prevent cross-site tracking' is not blocking our session cookie. Still stuck? Reset password via the forgot-password link.

Payments failing

Stripe declines are usually card-issuer fraud holds. Try a different card, ensure billing address matches the card on file, or contact your bank to authorize the charge. Persistent declines: contact support with the Stripe error code shown.

Getting Started Billing & Subscriptions Auto-Trade & Surge It (in development) Voice Lobby & Community Refund Policy

	Trading instruments peak status will update upon it's daily candle close.
PFH	Peak Formation High
PFL	Peak Formation Low
Status	Direction & Location of Peak
PFL	Bullish Trend
PFH	Bearish Trend
	New Peak (Trend)
1.18	Flashing means Trend has reached 3.0 ADR or more. Typical MM trends last 3.0x ADR before reversing.Typical (Updates By The Minute)
3.00
4.59
	Previous Peak is dimmed
	Current active peak

Surge ⚡ ↑	Bullish breakout — price punched up through a resistance level. Bias = LONG.
Summo 🔥 ↓	Bearish breakout — price broke down through a support level. Bias = SHORT.
⚔️ Surge / ⚔️ Summo	The ⚔️ prefix means the breakout REVERSED the prior trend (Change of Character). First counter-trend signal — watch for confirmation.
0.5 (gold line)	Half retracement level between the previous opposite swing and the current pivot. Acts as forward support / resistance.
HH / LH / HL / LL	Swing labels: Higher High, Lower High, Higher Low, Lower Low — read the chart structure at a glance.
Levy	Consolidation — price is coiling sideways. No directional bias yet; wait for the break.
Cappy	Single M-formation top. First sign a resistance ceiling is forming.
Tappy	Second M-top right after a Cappy. Confirms a new resistance ceiling — sellers are defending the level.
Cappy Tappy	Multi-sessional M-formations (3+ tops). Strong multi-day resistance — high-conviction short zone.
Decky	Single W-formation bottom. First sign a support floor is forming.
Floor	Second W-bottom right after a Decky. Confirms a new support floor — buyers are defending the level.
Decky Floory	Multi-sessional W-formations (3+ bottoms). Strong multi-day support — high-conviction long zone.
Cappy Tappy → Levy → Decky Floory	Multi-sessional ceiling consolidates and rolls into a new floor. Major top-to-bottom reversal setup. Mirror (Decky Floory → Levy → Cappy Tappy) is the bottom-to-top equivalent.

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