Question 1

What is Surging Markets?

Accepted Answer

Surging Markets is a trading-focused platform combining market data, trade analysis (Surge It), a social Trading Floor, and an auto-trade engine that is in development — not included yet. It is built for retail traders who want institutional-grade tooling without writing code.

Question 2

How do I take my first trade?

Accepted Answer

Open the Hub, pick a pair from the Pair Pool, run the Pre-Trade Checklist, then place the trade with your broker using the one-click DWY entry. (Auto-execution through a connected broker is in development — not included yet.)

Question 3

What's the $3 Ignite Challenge?

Accepted Answer

Ignite is a low-friction onboarding flow priced at $3. It walks you from signup through your first structured Done-With-You (DWY) trade — daily play card and gated bucket selection. (One-click DFY auto-execute is in development — not included yet.)

Question 4

How do I connect a broker?

Accepted Answer

Broker connections (OANDA, MetaTrader 4 bridge) are part of the auto-trade engine, which is in development — not included yet. When it ships, you will connect via Settings → Broker Connections using API credentials or an account token.

Question 5

Do I need a paid plan to test the platform?

Accepted Answer

You can browse markets, watch the Trading Floor, and read educational content on the free tier. FSB signals and Voice Lobby require a paid Surggies tier. (Auto-trade is in development — not included yet.)

Question 6

What pairs and markets are supported?

Accepted Answer

120 OANDA forex pairs plus 769 crypto pairs from Coinbase. Major indices (QQQ, SPY, DIA) and commodities (gold, silver, oil, natural gas) are surfaced via OANDA CFDs.

Question 7

Where do I see my trade history?

Accepted Answer

Trade Performance dashboard tracks every executed trade, P&L, drawdown, and per-strategy stats. Filter by date range, broker, or strategy bucket.

Question 8

How does the Daily Pass work?

Accepted Answer

The Daily Pass gives 24 hours of full Pro access for a single flat fee. It auto-expires — no recurring charge — and is the cheapest way to try premium features before committing to a subscription.

Question 9

What's the refund policy?

Accepted Answer

NO REFUNDS (all sales final). Cancel anytime to stop future charges. Why no refunds? Trading isn&rsquo;t get-rich-quick or gambling. Treat any money you put into the markets as spent until you&rsquo;ve learned to trade it well &mdash; and treat your subscription the same way. It&rsquo;s your first lesson in trading without emotion. Full terms: /legal/refund-policy.

Question 10

What does SM3 cost?

Accepted Answer

Two ways to pay for SM3 (every layer: MMM tools + FSB tools + Surge AI): $297 a month with a 12-month commitment (12 payments, $3,564 total), then month-to-month at $297 until you cancel &mdash; or $2,997 a year, paid upfront and renewing on the same date each year until you cancel. Both start with the $3 Ignite Boot Camp: cancel during the 3 days and nothing more is charged. Your SM3 price stays the same while your membership stays active. All sales are final &mdash; NO REFUNDS (all sales final). Innovative Surges LLC.

Question 11

Can I downgrade?

Accepted Answer

Yes. In Settings → Billing, switch to any lower tier and the change takes effect at the end of your current billing cycle. You keep your current tier benefits until then.

Question 12

How do I cancel?

Accepted Answer

Settings → Billing → Cancel subscription. Cancellation is immediate for the renewal and you retain access through the end of the paid period. SM3 monthly has a 12-month commitment: if you cancel after the 3-day Boot Camp and before the 12 months end, the remaining monthly payments are still charged, your access runs to the end date, and nothing is charged after it.

Question 13

Which payment methods are accepted?

Accepted Answer

All major credit and debit cards via Stripe. Crypto payments and PayPal are supported on select tiers.

Question 14

Do you offer team or affiliate pricing?

Accepted Answer

For white-label and team pricing, contact support. (The Affiliate Programme and its hub are in development — not open yet.)

Question 15

Will I be charged sales tax or VAT?

Accepted Answer

Stripe collects local sales tax / VAT where required by law based on your billing address. Invoices showing the breakdown are available in Settings → Billing → Invoices.

Question 16

What is Surge It?

Accepted Answer

Surge It is our trade-assistant engine. It fuses BTMM, MMM, and FFF strategy weights with FSB/MT4 signal confirmation, then surfaces a single high-conviction trade with entry, stop, and target. Auto-execution through a connected broker is in development — not included yet.

Question 17

Is auto-trade safe?

Accepted Answer

Auto-trade is in development and does not execute on live accounts yet. The design gates every execution behind multiple safety layers: per-trade risk caps, daily loss limits, a kill switch, broker-side margin checks, and a Pre-Trade Checklist that must pass before any DFY (Done-For-You) execution fires.

Question 18

What's the kill switch?

Accepted Answer

Part of the in-development auto-trade design: a single button that halts all auto-trade sessions, cancels pending entries, and disables new signals until re-enabled, firing automatically when daily loss limits are hit. Not live yet — nothing executes today.

Question 19

Which brokers will be supported?

Accepted Answer

The engine is being built against OANDA (REST v20 API) for forex and CFDs, and MetaTrader 4 via our MT4 bridge. More brokers are planned. It is in development — not included yet.

Question 20

Can I run auto-trade on demo accounts first?

Accepted Answer

Not yet — auto-trade is in development and is not available on live or demo accounts. When it ships, connecting a Practice/Demo account first will be the recommended path, and we will recommend at least one week on demo before any live use. Treat demo results as practice, not proof of live behaviour.

Question 21

How much capital should I allocate?

Accepted Answer

The in-development design defaults to fixed-fractional 1% risk per trade, adjustable, and we recommend never exceeding 2% per trade for retail accounts. These controls describe the design — nothing executes today.

Question 22

Will trades be closed automatically?

Accepted Answer

In the design, every auto-executed trade ships with a server-side stop loss and take profit on the broker side, plus an optional trailing-stop rule managed by Surge It. Auto-execution is in development — not included yet.

Question 23

What is Voice Lobby?

Accepted Answer

Voice Lobby is real-time audio rooms — think push-to-talk co-trading. Drop into a room, share your screen idea verbally, and trade alongside other members. It is gated to the Surge/Lifetime community tier.

Question 24

Who can I trade with?

Accepted Answer

Any other member in the same lobby. Public lobbies are open to all community-tier users; private lobbies require an invite from the room owner.

Question 25

How do I mute?

Accepted Answer

Click the mic icon on the floating lobby pill (bottom-right while in a lobby) or press the spacebar shortcut. A second click re-enables your mic. Hosts can also mute participants from the lobby roster.

Question 26

Can I record a lobby session?

Accepted Answer

Lobby audio is not recorded by default for privacy. Hosts can enable session recording with explicit notice to participants — recordings are stored in the host's University library.

Question 27

What are the lobby rules?

Accepted Answer

Be respectful, no financial advice presented as guaranteed, no signal-selling. Violations result in temporary mute, removal, or account suspension depending on severity.

Question 28

Why can't I hear anyone?

Accepted Answer

Check the browser microphone permission (see Troubleshooting → Microphone permission denied), confirm your speaker volume, and try leaving and rejoining the lobby. Most issues are browser-permission related.

Question 29

Surge AI isn't responding

Accepted Answer

First, check the Surge AI status pill at the top of the Hub. If it shows offline, our LLM router has fallen back — wait 30 seconds and retry. If still failing, hard-refresh the page (Ctrl+Shift+R) and clear browser cache. Persistent issues: open a Bug Report from the right-side menu.

Question 30

Chart not loading

Accepted Answer

TradingView charts depend on a live market-data feed. If candles are missing: (1) check your subscription tier supports that symbol, (2) toggle the timeframe button to force a refetch, (3) clear browser cache, (4) confirm no ad-blocker is blocking api.twelvedata.com.

Question 31

Pre-trade checklist won't open

Accepted Answer

The Pre-Trade Checklist is keyboard-shortcut P while focused on the chart pane. If clicking the button does nothing, your session may have expired — log out and back in. Browser console errors should be reported via Bug Report.

Question 32

Microphone permission denied

Accepted Answer

Click the padlock icon next to the URL in your browser, switch the Microphone permission to Allow, then reload the page. On macOS you may also need to grant your browser microphone access in System Settings → Privacy & Security → Microphone.

Question 33

Auto-trade signals aren't firing

Accepted Answer

Auto-trade is in development — not included yet, so no auto-trade executions fire today. If your FSB signal feed looks stale, check the dashboard's signal panel and report anything stuck via Bug Report.

Question 34

Login loop / can't stay signed in

Accepted Answer

Clear cookies for the mmm.surgingmarkets.com domain, then sign in again. If you use Safari, ensure 'Prevent cross-site tracking' is not blocking our session cookie. Still stuck? Reset password via the forgot-password link.

Question 35

Payments failing

Accepted Answer

Stripe declines are usually card-issuer fraud holds. Try a different card, ensure billing address matches the card on file, or contact your bank to authorize the charge. Persistent declines: contact support with the Stripe error code shown.

	Trading instruments peak status will update upon it's daily candle close.
PFH	Peak Formation High
PFL	Peak Formation Low
Status	Direction & Location of Peak
PFL	Bullish Trend
PFH	Bearish Trend
	New Peak (Trend)
1.18	Flashing means Trend has reached 3.0 ADR or more. Typical MM trends last 3.0x ADR before reversing.Typical (Updates By The Minute)
3.00
4.59
	Previous Peak is dimmed
	Current active peak

Surge ⚡ ↑	Bullish breakout — price punched up through a resistance level. Bias = LONG.
Summo 🔥 ↓	Bearish breakout — price broke down through a support level. Bias = SHORT.
⚔️ Surge / ⚔️ Summo	The ⚔️ prefix means the breakout REVERSED the prior trend (Change of Character). First counter-trend signal — watch for confirmation.
0.5 (gold line)	Half retracement level between the previous opposite swing and the current pivot. Acts as forward support / resistance.
HH / LH / HL / LL	Swing labels: Higher High, Lower High, Higher Low, Lower Low — read the chart structure at a glance.
Levy	Consolidation — price is coiling sideways. No directional bias yet; wait for the break.
Cappy	Single M-formation top. First sign a resistance ceiling is forming.
Tappy	Second M-top right after a Cappy. Confirms a new resistance ceiling — sellers are defending the level.
Cappy Tappy	Multi-sessional M-formations (3+ tops). Strong multi-day resistance — high-conviction short zone.
Decky	Single W-formation bottom. First sign a support floor is forming.
Floor	Second W-bottom right after a Decky. Confirms a new support floor — buyers are defending the level.
Decky Floory	Multi-sessional W-formations (3+ bottoms). Strong multi-day support — high-conviction long zone.
Cappy Tappy → Levy → Decky Floory	Multi-sessional ceiling consolidates and rolls into a new floor. Major top-to-bottom reversal setup. Mirror (Decky Floory → Levy → Cappy Tappy) is the bottom-to-top equivalent.

Help Center

Getting Started

Billing & Subscriptions

Auto-Trade & Surge It (in development)

Voice Lobby & Community

Troubleshooting

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